Quickly view a customer's full support history in one place, without searching

Assign conversations to teammates, so it’s always clear who’s handling what

Track the progress of every conversation by marking it as Open, Snoozed, or Closed

Add internal comments that only your team can see for behind-the-scenes collaboration

Connect with popular messengers your team already uses, like Viber, Telegram, WhatsApp, and more

Use ready-made responses for common questions, so you can insert them quickly